securing your power and your future

Customer Helpdesk

For existing Off-Grid Energy Australia customers and installations, this online information portal is a knowledge base designed to assist our customers better understand and operate their Off-Grid power systems.

If you have questions about the operation of your system or if you feel something isn’t quite right which is not answered in your user manual or this online helpdesk, please don’t hesitate to contact us on 1300 334 839 during business hours. For assistance outside of business hours, you can contact the emergency service number (Provided when logged in, please use this for urgent matters only), or you can also contact your Sales Consultant for assistance.

Please enter the password listed in your post-installation email to access the information below. If you have any trouble gaining access, please contact us via

This information has been produced and published by Off-Grid Energy Australia Pty Ltd. This information cannot be replicated, copied or saved on public access servers in any form without prior approval from Off-Grid Energy Australia ABN: 65 149 378 281

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