Customer Helpdesk

This online information portal is a knowledge base to assist our customers and system users to better understand and operate their Off-Grid power systems.  If you have questions about the operation of your system or if you think something isn’t quite right which is not answered in your user manual or this online helpdesk, please don’t hesitate to contact us on 1300 334 839 during business hours. For assistance outside of business hours, you can contact the emergency service number (Provided when logged in, please use this for urgent matters only), or contact your Sales Consultant for assistance.

For system repairs and troubleshooting above our standard warranty inclusions (Eg. Generator), our servicing fees are $220ex call out, including 50km travel each way and the first hour onsite, $90ex GST each hour thereafter, and $1.20ex per km over 50km.  Further information about our servicing policy can be found here. 

The password to access the helpdesk can be found in your user manual or in recent email communications from Off-Grid Energy Aust.  Please email us at service@offgridenergy.com.au if you are unable to locate the password.