Resources/About
Explore company information, rebates, guides, blogs and helpful resources designed to support your renewable energy journey.
Learn more about our experience, team, and commitment to delivering reliable renewable energy solutions across Australia.
Find answers, expert guides, and energy insights covering battery systems, efficiency tips, and renewable energy sessions.
Explore the latest articles, industry insights, energy tips, and renewable technology updates from our expert team.
Access support guides, troubleshooting resources, and helpful information to manage your Off-Grid Energy system with confidence.
Read what our customers say about working with us and living with their Off-Grid Energy system.
Get in touch with our team about a new system, a quote, or support for the system you already have.
Off-Grid Energy Customer Helpdesk
When you are self-sufficient, your energy storage company needs to be available 24/7 to answer questions and troubleshoot if the worst happens and the lights go out. We understand this responsibility, and do not take it lightly.
Our customers can access support guides, and troubleshooting instructions via the password-protected Helpdesk below.
If further assistance is needed beyond your User Manual or the Helpdesk articles here, our customers can reach our support team during business hours on 1300 334 839, or for after-hours emergencies please use the Emergency Contact number found in your User Manual.
Troubleshooting & support guides
Secure access required
This content is protected and available only to Off-Grid Energy Customers. Please enter the correct password (found in your User Manual) below to continue and access the Helpdesk information securely.
That password isn't right. You'll find it in your User Manual, or call us on 1300 334 839.
Customer helpdesk
Troubleshooting & support guides
Guides for using, maintaining and troubleshooting your system. Can't find what you need? Call 1300 334 839 in business hours, use the Emergency Contact number in your User Manual after hours, or send us a service request.
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Service issue form
Tell us what's happening with your system and our service team will get back to you. For urgent after-hours issues, use the Emergency Contact number in your User Manual.
